BuxAPI merch

Refunds and returns

Every item here is printed after you order it, which shapes this whole policy. We fix what we get wrong, and we cannot take back something made to your order because you changed your mind.

The short version

  • Damaged, defective, wrong item or bad print: tell us within 30 days of delivery and we make it right.
  • Changed your mind, or ordered the wrong size: we cannot resell a printed item, so there is no return for that.
  • Refunds go to your store balance, never back to a wallet. The reason is below and it is a real one.
  • Crypto payments cannot be reversed by us, by you, or by a bank. This page is the whole remedy.

Why there is no general change-of-mind return

Nothing sits in a warehouse waiting. When your order is paid, the print provider prints your mug, shirt, cap or sticker and posts it. A returned item cannot go back into stock because there is no stock, and it cannot be sold to anyone else. Most consumer law recognises this and carves made-to-order goods out of the usual cooling-off right. If the law where you live gives you a broader right than this page does, that law wins.

What we do replace or refund

Within 30 days of the parcel arriving, tell us if:

  • the item arrived broken, torn, stained or otherwise damaged;
  • the print is misplaced, faded, cracked or plainly not what the product page showed;
  • the wrong item or the wrong quantity turned up;
  • the parcel never arrived and tracking has been silent for ten business days or more.

Bring it to our Discord with your order number and, for anything physical, a couple of photos: the item, the flaw, and the shipping label. The label is how the print provider traces which production run it came from. Do not send anything back before we ask, since most of these are settled from photos and a returned parcel usually costs more than the item.

When we agree it is our fault, you choose: a replacement printed and shipped at our cost, or the price of the item credited to your store balance. Replacements go out on the same production queue as a new order, so the timings on shipping and delivery apply again.

What is not a defect

  • A shirt size that does not fit. You choose the size on the product page before the shirt is printed, and a printed shirt cannot go back into a stock that does not exist.
  • A colour that differs slightly from your screen. Displays vary, and garment dye lots vary a little between runs.
  • An address typo. What you typed at checkout is what the printer prints on the label, character for character.
  • Duty or tax charged by your customs authority on delivery.

If a parcel comes back to the printer because the address was wrong, we can send it again once you give us a corrected address, charged at the item price, since the item has to be printed a second time. If it comes back through no fault of yours, the reship is free.

Refunds land on your store balance

This is the part that surprises people, so here is the reasoning rather than just the rule. A refund on chain needs an address to send to. The store never asks for one, invoice payments arrive through the payment platform rather than from an address we record as yours, and a customer-supplied address cannot be verified. Sending money to a wrong or hijacked address is final and unrecoverable, so the safe move is the one we take: we credit your store balance, where only your account number can reach it.

A credit appears in the History table on your account page as a Refund line, usually within a working day of us agreeing it. It spends like any other balance. It cannot be withdrawn to a wallet, and if you never spend it, it sits there.

Cancelling an order

An unpaid order needs no cancelling. Leave it, and it cancels itself when the invoice expires. Nothing was ever taken.

A paid order can be cancelled while it is still with us. In practice that means telling us in our Discord with the order number within about twelve hours, before the order goes to the printer. Once it is in production it exists as a physical object with your print on it, and at that point the answer is no.

There is no chargeback here

Card payments come with a bank that will argue on your behalf. Crypto does not. Once a payment confirms, no one can reverse it. That is true of you, of us, of the payment platform, and of a court order against a wallet nobody controls. That is worth knowing before you spend, and it is why this page is written to be usable rather than defensive. If something is wrong with what we sent you, write to us and we will sort it out.

Last updated 26 August 2026.